FAQ | dorangrichiaceramics

1. Are your ceramics food, microwave, dishwasher safe?

Yes, Yes, and Yes. - All glazes are made from scratch using food-safe, lead-free materials. - Ceramic pieces may be used in the microwave. - Ceramic wares are dishwasher safe, however, hand washing is recommended. Eco-safe detergents are recommended for dishwasher use as they will be less corrosive on glazes over time. *Always remember to Avoid exposing any ceramic item to sudden, dramatic shifts in temperature.
2. Do you accept custom orders?

Due to the unpredictable nature of clay and its demand for an unhurried, lengthy development time, I do not take on custom work. Ceramics is a slow process that requires time and patience. Each piece of clay is prepped, thrown on the wheel or hand-built, dried slowly, trimmed and/or added to (e.g. mug handles, pouring spouts), dried slowly again, bisque-fired in a kiln, cleaned, waxed, and glazed, kiln-fired for a second time, and lastly, all pieces are sanded & cleaned in preparation for their new home.
3. May I exchange or return an item purchased on your website?

All sales are considered final. If you need any additional information before making a purchase, do not hesitate to reach out to me. You can send me a message on the 'ABOUT' tab. I will be happy to answer any questions you may have! Should an item arrive to you damaged during the shipping process, please contact me within 48hrs with photos and we'll find a solution. I will replace the item (if available) or process a refund.
4. Do you ship outside of the United States?

Currently, orders are only shipped within the Contiguous US. Orders will be mailed via USPS or UPS. Packages will go out as quickly as possible, but please allow up to 5 business days for parcels to be processed for shipping.
5. Are all pieces exactly the same?

ALL work is made by hand resulting in unique, one-of-a-kind pieces! I do not produce my ceramics using slipcasting or molds. I encourage you to embrace and enjoy the individuality of each handmade ceramic piece. If a listing has multiple available such as mugs and tumblers, they will vary slightly in dimensions and glaze results, however, the body of work will be cohesive and work together as a whole. Send me a message on the 'ABOUT' tab with any questions you have before making a purchase. I'm always available to provide more details or additional photographs!
6. Can ceramic pieces be put in the oven?

No. My pieces are NOT made for oven use.